Henan Dongtang Machinery Co. Ltd. has won many honors with exquisite technology and advanced technology.
We regard quality as our life and our customers as our God.
We will always be responsible for each process, every product, and every user, dedicated to the customer service.
We are convinced that: dedication to you a sincere heart and will also have a sincere return!!!
After-sales service tenet:
Enterprise tenet: Quality first, consumers first, based on sincerity; Cast East Tang brand, let the user satisfaction, is our eternal pursuit!
Service tenet: responsible for each process, responsible for each product, responsible for each user.
Response speed：（1）The service engineer will contact the customer in 15 minutes after receiving the service information, and explain the processing measures to the customer by phone;
（2）Service engineer 24-hour standby;
（3）The service engineer will not leave the site before machine fault complete maintenanced.
Pre-sale service：Act as a good customer advisor and assistant，Make every investment of the user are well rewarded.
（1）equipment model selection;
（2）Design and manufacture equipment according to customer's special requirements;
（3）Training of technical staff for clients;
（4）Assign engineers and technicians assist user to plan the site and design the best process and scheme.
On-sale service：Respect customer; make a reassurance, a relax, a surprise for customer; committed to improve the overall value of customers.
（2）Assist clients drawing up construction plans.
After-sale service：（1）Assign special after-sales service personnel to the site to guide customers to install and debug；
（2）Equipment installation and debugging;
（3） Training operator On-the-spot；
（4）One year warranty, free replacement service in addition to the breakable parts within warranty. A call to us can be free to replace new
（5）In the using course, any problems can contact us at any time, if can not be resolved in phone, we will assign professional and technical personnel on-site service;
（6）Henan Dongtang Machinery Co., Ltd provides accessories service ordinary year.